With nearly six decades in the jewelry business, it might be easy to forget that loupes, 17-point diamond evaluations and 10%IR symbols aren’t exactly second nature for everyone. But we haven’t forgotten. In fact, we regularly ask our customers how we can make their experience – particularly first-time customer experiences – the best they can be.
At Prospyr, we’ve built a truly unique business with deep roots in customer service. We want you to know what to expect from the minute you walk through our door, so we talked to our customers about what matters to them. Here’s what they like most about selling with Prospyr:
- We’ll sort through your items so you don’t have to. If you’re unsure about the value of certain pieces, bring them along anyway! We love discovering treasure in unexpected places, and we’ve found more than one surprise in a pile of costume jewelry.
- You’ll never feel pressured to sell. Repeat: you are under no obligation to sell. Your items will remain in sight throughout our free evaluation, and once we’ve made our offer, you’re free to keep or sell your valuables.
- Prospyr puts your safety first. Our stores are highly secured. All visitors must be buzzed into our entrances. The interior and exterior are fully monitored by video cameras.
Our team is dedicated to making you feel welcome in our stores and confident throughout our process. We’re happy to meet you via walk-in or by appointment, and we look forward to seeing you at Prospyr!
The Prospyr Team
